Cancellation & Refund Policy

Platinum Auto Shipping LLC does not require payment upfront to provide a quote or to begin searching for a carrier for your shipment. In most cases, payment is only due at or near the time a carrier is assigned or at delivery, depending on the arrangement confirmed with your coordinator. Because we generally do not collect large upfront deposits, most quote requests can be canceled at no cost before a carrier is dispatched.

You may cancel your shipment request at any time before a carrier has been dispatched to pick up your vehicle, at no charge. To cancel, contact us by phone at +1 (440) 849-0810 or email at admin@platinumautoshipping.com.

If a carrier has already been dispatched or is en route to pickup at the time you cancel, a cancellation fee may apply to cover costs already incurred by the carrier (such as fuel and routing commitments). Your coordinator will disclose any applicable fee amount to you before it is charged; we do not apply undisclosed or surprise cancellation fees.

In the rare case that we are unable to locate an available carrier for your route within a reasonable timeframe, you may cancel your request at no cost, and any deposit collected (if applicable to your specific arrangement) will be refunded in full.

If the price of your shipment needs to change after booking, for example due to a change in pickup location, vehicle condition, or timing, we will disclose the revised price to you before proceeding. You are not obligated to accept a price increase and may cancel at that point under the terms above.

Approved refunds are processed back to your original method of payment within 5-10 business days of approval. If you do not see a refund reflected within that window, contact us and we will investigate with our payment processor.

Refunds for shipment fees are separate from damage claims. If your vehicle is damaged during transport, that claim is made against the carrier's cargo insurance, not refunded as part of the shipment fee. See the Insurance section of our Terms & Conditions for more detail, and contact us promptly so we can assist you in filing a claim.

If you have a question about a specific charge or believe you were billed in error, contact us before disputing the charge with your bank or card issuer; we're able to resolve most billing questions directly and quickly.

Platinum Auto Shipping LLC
9957 Darrow Park Dr, Twinsburg, OH 44087-3405
Phone: +1 (440) 849-0810 · Email: admin@platinumautoshipping.com
MC-58311702 · USDOT-9690304 · FMCSA Licensed Broker